Last updated: January 2026

Introduction

At Ilsa Health, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains, in clear and transparent terms, how we collect, use, share, and protect information when you visit our website or use our digital platforms and related services (collectively, the “Services”).

Our goal is simple:
to help you feel informed, safe, and confident when interacting with Ilsa Health.

By using our Services, you acknowledge that you have read and understood this Privacy Policy.

What This Privacy Policy Covers

This Privacy Policy applies to information collected through:

• Our websites and online platforms
• Registration and account creation
• Patient intake forms and questionnaires
• Communications with us (email, phone, text, chat)
• Cookies and similar technologies
• Interactions with partners integrated into our platform

This Privacy Policy does not apply to information collected directly by independent healthcare providers, pharmacies, laboratories, or other third parties. Those partners operate under their own privacy notices and professional obligations.

Information We Collect

Information You Choose to Share

Depending on how you use the Services, we may collect information such as:

• Your name, email address, phone number, mailing address, and date of birth
• Account and login information
• Information you provide in intake forms or questionnaires
• Payment-related details (processed securely by third-party payment providers)
• Messages, emails, and support communications
• Your consents, acknowledgments, and authorizations

We collect only information that is reasonably necessary to provide and support our Services.

Information Collected Automatically

When you use our Services, certain information may be collected automatically, including:

• Device and browser information
• IP address and general location data
• Pages viewed and features used
• Dates and times of access
• Basic technical and performance logs

This information helps us operate our platform, improve functionality, and maintain security.

Cookies and Similar Technologies

We use cookies and similar technologies to:

• Ensure the Services function properly
• Improve performance and user experience
• Understand how our platform is used
• Support security and fraud prevention

You can manage cookie preferences through your browser settings. Some features may not function as intended if cookies are disabled.

How We Use Your Information

We use information in a responsible and limited way to:

• Provide and maintain the Services
• Support access to telehealth-related workflows
• Create and manage user accounts
• Communicate with you about your account or services
• Respond to questions and support requests
• Improve our platform and user experience
• Monitor system performance and security
• Comply with legal and regulatory requirements

We do not use your information in ways that are inconsistent with this Privacy Policy.

When We Share Information

We may share information only when necessary and appropriate, including:

With Healthcare Providers and Partners

Relevant information may be shared with independent healthcare providers, medical practices, pharmacies, laboratories, or service partners to support care coordination and service delivery, in accordance with applicable law.

With Service Providers

We work with trusted vendors that help us operate our platform, such as hosting providers, payment processors, analytics tools, and customer support services. These partners are required to protect information and use it only for authorized purposes.

For Legal and Safety Reasons

We may share information if required to comply with law, respond to lawful requests, protect safety, prevent fraud, or enforce our agreements.

Business Changes

If Ilsa Health is involved in a merger, acquisition, or restructuring, information may be transferred as part of that process, subject to appropriate protections.

Health Information and HIPAA

Ilsa Health operates as a technology and coordination platform and is not itself a healthcare provider.

Independent healthcare providers and pharmacies accessible through the platform may be subject to HIPAA and maintain their own privacy notices. Health information you share directly with those providers is governed by their professional and legal obligations.

Ilsa Health uses reasonable administrative, technical, and organizational safeguards designed to protect sensitive information processed through our platform.

How Long We Keep Information

We retain personal information only for as long as reasonably necessary to:

• Provide and support the Services
• Meet legal and regulatory requirements
• Resolve disputes and enforce agreements
• Maintain security and operational integrity

Retention periods vary depending on the type of information and applicable requirements.

How We Protect Information

We take privacy and security seriously and maintain safeguards designed to protect information, including:

• Access controls
• Secure data storage
• Encryption where appropriate
• Monitoring for unauthorized access
• Internal procedures for handling incidents

While no system can be guaranteed 100% secure, we continuously work to protect information entrusted to us.

Your Rights and Choices

Depending on where you live, you may have the right to: 

• Access your personal information
• Request corrections to inaccurate information
• Request deletion of certain information
• Limit or object to certain processing
• Withdraw consent where applicable

Requests may require verification and may be subject to legal limitations.

California and State Privacy Rights

Residents of California and certain other U.S. states may have additional privacy rights under applicable state laws.

Ilsa Health does not sell personal information.

Requests may be submitted to:
Email: help@ilsahealth.com

Children’s Privacy

Our Services are intended for adults. We do not knowingly collect personal information from individuals under 18 years of age.

International Users

Our Services are intended for use in the United States. If you access them from outside the U.S., you understand that information may be processed in the United States.

Third-Party Links

Our Services may include links to third-party websites or services. We are not responsible for the privacy practices of those third parties and encourage you to review their policies.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted with an updated “Last updated” date. Continued use of the Services means you accept the updated policy.

Contact Us

If you have questions or concerns about privacy or this Privacy Policy, please contact us:

Ilsa Health
Email: help@ilsahealth.com